The Wine Society Customer FAQs.

From March 18, The Wine Society Website will be redirected to The Wine Collective. To get everything you know and love about Cracka Wines and so much more, visit www.winecollective.com.au from March 18th.

The Wine Society still very much exists and is at the core of The Wine Collective. Your plans are the same, all shares are retained in full and our wine panel continue to search for fantastic wines from small and medium sized wineries. This is simply a change of name with a new vastly improved offer including a rewards program that gives Wine Society members Silver status for the first year.

We have sent both digital and hard copy mail in regards to the changes. Effectively, there are no changes to The Australian Wine Consumers Co-operative limited, just changes to the outsourcer who provides service to members of the co-operative.

Any existing points will be migrated over to The Wine Collective and be redeemable for rewards and benefits. Customers will receive further email correspondence regarding your points status, however if you have any specific questions, please contact us at customers@thewinecollective.com.au

Yes, by contacting our Customer Service team who will be able to provide you with your invoice and order details. Alternatively, all invoices are emailed to customers after purchase, so may be found in your inbox by search.  

Contact our team any time - customers@thewinecollective.com.au

Absolutely! We will still help customers with questions and issues surrounding all historical orders made through us. Please contact our team for assistance - - customers@thewinecollective.com.au

Absolutely! Love it or your money back. No questions asked!

Absolutely! Wine Advisors will still be available to provide advice and process phone orders on our range of wines.

Contact 1300 723 723 or 02 9431 4061
8am – 6pm (MON - FRI) AEST

All existing customers will have their account migrated over to The Wine Collective's new website. A one click email will be sent to reset your password on the new website, on March 18. Otherwise, simply enter your email address in the password recovery section of the website to activate your existing profile on our new site.

Every wine listed for sale on The Wine Collective will still go through our rigorous selection process. Unless we are 100% satisfied with both the quality and value they offer, they don’t make the cut. Typically only about 5% of wines make it through.

While it’s very uncommon, should you ever not be totally satisfied with a wine purchased from The Wine Collective, then we are more than happy to provide a full refund and/or credit for your purchase.  

If you try one bottle and are not satisfied simply let us know within 90 days of purchase and we’ll refund you in full (excluding freight costs) for your purchase - no questions asked! If more than one bottle has been consumed from a purchase, our discretion will be used when determining if a refund will be provided.

Yes - our quality assurance process is the best in the industry. We take this very seriously and details will be published on the Wine Collective website

Shipping will be charged at a flat rate $9.95 for Zone 1 customers and a flat rate $14.95 for Zone 2 customers with free delivery on orders over $300. Any customers who reside outside of Zone 1 and 2 are able to order as much as they want for the flat rate of $24.95.

We are also introducing a new loyalty model that will reward our best customers (Gold and Platinum) by giving them access to free standard metro freight. We will also offer Express shipping through our partner TNT and will add additional carriers over time. FDM will no longer be offered.

The $9.95 per case delivery rate is a promotional delivery rate that is not available to addresses within the following postcodes ranges:
0800 – 0999          
4000 - 4899
5200 – 5749          
6000 - 6999
7000 – 7999          
9000 – 9999

The Wine Collective will deliver Australia wide, except for the following Dry Area Locations.

• Aurukun Postcode – 4871
• Bamaga Postcode – 4876
• Cherbourg Postcode – 4605
• Doomadgee Postcode – 4830
• Hope Vale Postcode – 4895
• Injinoo Postcode – 4876
• Kowanyama Postcode – 4871
• Lockhart Postcode – 4871
• Mapoon Postcode – 4874
• Mornington Island Postcode – 4871
• Napranum Postcode – 4874
• New Mapoon Postcode – 4876
• Palm Island Postcode – 4816
• Pormpuraaw Postcode – 4871
• Seisia Postcode – 4876
• Umagico Postcode – 4876
• Woorabinda Postcode – 4713
• Wujal Wujal Postcode – 4895
• Yarrabah Postcode – 4871

Yes! Tracking is provided for every order sent by The Wine Collective.

Customers will have the choice between standard delivery (Free standard delivery over $300 or with Gold Membership - or $9.95 per case) and express (TNT). Over time we will be adding additional freight providers with rates as shown on our website.

There will be no change to your existing wine plans. This is a significant and important part of our service and we have a lot of planned improvements over the coming 12 months.

All shares in The Wine Society will be retained in full. In addition to shareholding of the Society Co-operative, active members will also be given priority entry into our new loyalty program and existing points from your purchases will be migrated across to The Wine Collective.

Instead of receiving a wine plan loyalty discount you will instead receive a number of points for being on a wine plan. This number will increase based on the number of wine plan case you receive per year and will be redeemable for discounts and money can't buy experiences.

No. You will need to now login with your email address. We will send you a password reset email on March 18 so you can easily access your account.

The Wine Collective is a Pty Ltd company owned partly by The Australian Wine Consumers Co-operative Limited and part by a group of wine loving private investors.

The Wine Collective is a Pty Ltd company owned partly by The Australian Wine Consumers Co-operative Limited and part by a group of wine loving private investors

If you would like to forfeit your share in The Australian Wine Consumers Co-operative Limited, please simply forward your request to: customers@thewinecollective.com.au

Yes, The Wine Collective remains committed to providing exclusive products to our valued customers and members. These products will improve due to our better relationships, better ability to pay suppliers and our larger volume buys.

Best In Society will continue to improve as we introduce more wine loving consumers to the program and expand what we offer to wine producers.