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What happened to Wine Growers Direct?
WGD still very much exists and is at the core of The Wine Collective and we will continue you to offer the best wine deals in the market. This is simply a change of name with a new vastly improved offer including an updated rewards program for VIP customers.
When will I no longer be able to access WineGrowersDirect.com.au?
From March 18, Wine Growers Direct will be redirected to The Wine Collective. To get everything you know and love about Cracka Wines and so much more, visit www.winecollective.com.au from March 18th.
Will I be able to access my order history?
Yes, by contacting our Customer Service team who will be able to provide you with your invoice and order details. Alternatively, all invoices are emailed to customers after purchase, so may be found in your inbox by search.
Contact our team any time at customers@thewinecollective.com.au
Will I still be able to receive assistance or a refund for historical orders made with Wine Growers Direct?
Absolutely! We will still help customers with questions and issues surrounding all historical orders made through Wine Growers Direct. Please contact our team assistance - customers@thewinecollective.com.au
Do you still have a tasting guarantee?
Absolutely! Love it or your money back. No questions asked!
Will I have access to wine advisors?
Absolutely! Wine Advisors will be available to provide advice and process phone orders on our range of wines.
Contact 1300 723 723 or 02 9431 4061
8am – 6pm (MON - FRI) AEST
What will happen to my loyalty points?
Any existing points will be migrated over to The Wine Collective and be redeemable for rewards and benefits. Customers will receive further email correspondence regarding your points status, however if you have any specific questions, please contact us at customers@thewinecollective.com.au
How do I create a new account and password for The Wine Collective?
All existing customers will have their account migrated over to The Wine Collective's new website. A one click email will be sent to reset your password on the new website, on March 18. Otherwise, simply enter your email address in the password recovery section of the website to activate your existing profile on our new site.
Will you still have a Taste Guarantee?
Every wine listed for sale on The Wine Collective will still go through our rigorous selection process. Unless we are 100% satisfied with both the quality and value they offer, they don’t make the cut. Typically only about 5% of wines make it through.
While it’s very uncommon, should you ever not be totally satisfied with a wine purchased from The Wine Collective, then we are more than happy to provide a full refund and/or credit for your purchase.
If you try one bottle and are not satisfied simply let us know within 90 days of purchase and we’ll refund you in full (excluding freight costs) for your purchase - no questions asked! If more than one bottle has been consumed from a purchase, our discretion will be used when determining if a refund will be provided.
Do you have a tasting panel?
Yes - our quality assurance process is the best in the industry. We take this very seriously and details will be published on the Wine Collective website
How much will shipping be?
Shipping will be charged at a flat rate $9.95 for Zone 1 customers and a flat rate $14.95 for Zone 2 customers with free delivery on orders over $300. Any customers who reside outside of Zone 1 and 2 are able to order as much as they want for the flat rate of $24.95.
We are also introducing a new loyalty model that will reward our best customers (Gold and Platinum) by giving them access to free standard metro freight. We will also offer Express shipping through our partner TNT and will add additional carriers over time. FDM will no longer be offered.
The $9.95 per case delivery rate is a promotional delivery rate that is not available to addresses within the following postcodes ranges:
0800 – 0999
4000 - 4899
5200 – 5749
6000 - 6999
7000 – 7999
9000 – 9999
Where will The Wine Collective deliver?
The Wine Collective will deliver Australia wide, except for the following Dry Area Locations.
- Aurukun Postcode – 4871
- Bamaga Postcode – 4876
- Cherbourg Postcode – 4605
- Doomadgee Postcode – 4830
- Hope Vale Postcode – 4895
- Injinoo Postcode – 4876
- Kowanyama Postcode – 4871
- Lockhart Postcode – 4871
- Mapoon Postcode – 4874
- Mornington Island Postcode – 4871
- Napranum Postcode – 4874
- New Mapoon Postcode – 4876
- Palm Island Postcode – 4816
- Pormpuraaw Postcode – 4871
- Seisia Postcode – 4876
- Umagico Postcode – 4876
- Woorabinda Postcode – 4713
- Wujal Wujal Postcode – 4895
- Yarrabah Postcode – 4871
Will delivery be tracked?
Yes! Tracking is provided for every order sent by The Wine Collective.
Can I choose who delivers my wine?
Customers will have the choice between standard delivery (Free standard delivery over $300 or with Gold Membership - or $9.95 per case) and express (TNT). Over time we will be adding additional freight providers with rates as shown on our website.
Will I still get the value and deals I love from Wine Growers Direct on The Wine Collective?
Absolutely! Our mission is to find you wines that are incredible quality and value! No questions asked.
I currently receive a 10% seniors discount with Wine Growers Direct, will I still receive this with The Wine Collective?
Unfortunately we will no longer offer the 10% Seniors discount on site. However, you will have access to you a loyalty reward program to receive points that are redeemable for discounts and money can't buy experiences.
Will Afterpay still be available with The Wine Collective?
Absolutely! Afterpay will still be a payment option.
I have an account with both Wine Growers Direct and Cracka Wines. Will these be merged once The Wine Collective is launched, or will I still end up with separate accounts?
Your account history will be merged into one and you will use your email address to login to our website. On March 18, a one click email will be sent to reset your password on the new website. Otherwise, simply enter your email address in the password recovery section of the website to activate your existing profile on The Wine Collective.